Power of your Words
What do your customers experience when they walk through your doors?
Overview of the POWER of WORDS Customer Experience Presentation
Most of us use many words throughout the day to communicate, connect, correct, clarify and in customer contact but do you know the power of your words? Are you aware of the IMPACT your words have on others? What we say and how we say it may close a deal, a door or and opportunity. Think before you speak, what do you hope will result from what you are about to say? How you make your customers feel is how you keep them coming back for more and sharing your products and services with others